Last updated: August 11, 2026
This shipping policy applies to products purchased through the OPTIMA Aotema official website that require logistics delivery.
Currently, based on the actual goods, logistics, and regulatory conditions, we primarily provide delivery services to the following regions:
Some products may not be able to be delivered to all regions due to product attributes, local regulations, transportation conditions, cross-border customs clearance, or logistics restrictions.
Whether delivery is ultimately possible depends on what is displayed on the product page and checkout page.
After successful payment, we will arrange processing after confirming the order, inventory, and delivery information.
Generally, orders are expected to be placed in [location missing].1–3 business daysThe outbound processing is completed within the time limit.
The following situations may lead to extended processing time:
If an order cannot be fulfilled normally for an extended period of time, we will contact you using the contact information you provided.
Under normal circumstances, the following estimated delivery times can be used as a reference:
Mainland China: Approximately 2–7 business days
Hong Kong, China: Approximately 3–7 working days
Australia: Approximately 7–15 business days
The above are estimated delivery times under normal circumstances.Delivery time is not guaranteed.。
Customs inspections, flight arrangements, weather, holidays, logistics peaks, delivery to remote areas, local public events, or other situations beyond our reasonable control may cause delays.
We may base our conclusion on:
Choose a suitable logistics or delivery service provider.
Specific carrier and logistics information is subject to the actual information displayed on the order.
To avoid impacting customer rights due to adjustments in cooperative logistics, this policy does not designate any single logistics company as the sole permanent carrier.
Actual shipping costs are based on:
Perform the calculation.
The final shipping cost will be based on the amount displayed on the checkout page.
If the website offers free shipping on orders over a certain amount or free shipping to designated areas, the rules of the corresponding promotion shall prevail.
Orders from Hong Kong, Australia, and other cross-border destinations may involve customs declarations, clearance, or local import procedures.
Customers should ensure that:
If delivery delays, returns, or other costs arise due to incorrect, incomplete, or untimely information provided by the customer in relation to the legally required customs clearance process, we will negotiate with the customer based on the specific reasons and applicable laws.
If customs duties, import taxes, GST, or other government charges are incurred at the destination, the responsibility for these will be determined by the checkout page, order details, local laws, and actual declaration circumstances.
Please check carefully before submitting your order:
Once an order has entered the warehouse for processing or has been delivered to a logistics service provider, we may not be able to guarantee that the address can be changed.
If you find the address is incorrect, please contact us as soon as possible.
The package could not be delivered due to the following reasons:
If redistribution, return, or other actual costs are incurred, we will determine the specific handling method based on the cause of liability and applicable laws.
After the goods are shipped, if the relevant logistics services support online tracking, you can check the delivery status through the logistics query function provided on the order page or website.
The timing of logistics tracking updates is determined by the actual logistics service provider, and there may be delays in information updates at some cross-border transportation nodes.
When you receive the package, please check the outer packaging and the goods as soon as possible.
If you find obvious damage, missing items, or receive the wrong item, please keep the following:
Please contact us as soon as possible.
If the issue is verified to be the responsibility of us or the delivery process, we will process your refund in accordance with our refund policy and applicable laws.
If the checkout page allows in-store pickup, you can pick it up at the designated location according to the order notification.
Self-pickup location:
Room 311, Building 5A, Qidi Xiexin Science and Technology Park, Longcheng Street, Longgang District, Guangdong Province, China
The actual pick-up time and availability are subject to the checkout page and order notification.
Shenzhen Aotema Health Industry Co., Ltd.
Mail:3965380797@qq.com
Mobile phone: 16620860905
Landline: 0755 3329 1136
Address: Room 311, Building 5A, Qidi Xiexin Science and Technology Park, Longcheng Street, Longgang District, Shenzhen, Guangdong Province, China
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