Privacy Policy

Last updated: August 11, 2026

Shenzhen Autema Health Industry Co., Ltd. (hereinafter referred to as "Autema" "OPTIMA" or "we") values your personal information and privacy protection.

This policy is intended to explain how we collect, use, store, share, and protect your personal information when you visit the official website of OPTIMA, register an account, purchase products, use membership features, submit inquiries, book related services, or interact with us in other ways, as well as how you can exercise your related rights.

1. Information We May Collect

Depending on the actual features of the website you use, we may collect:

1. Account and Contact Information

Including:

• Name or nickname;
• Mobile number;
• Email address;
• Membership account and login information;
• Other contact information you voluntarily provide.

2. Order and Delivery Information

Including:

• Recipient's name;
• Contact number;
• Delivery address;
• Purchased products;
• Order amount;
• Delivery information;
• Logistics status;
• After-sales and refund records.

3. Payment-Related Information

When you make payments through WeChat Pay, Alipay, bank cards, credit cards, or other third-party payment methods, the payment transaction is usually completed by the corresponding payment service provider.

We may receive necessary information to complete the transaction, such as order payment status, transaction number, payment method, etc., but in principle, we will not directly obtain or store your complete bank card password, payment password, or other sensitive authentication information.

4. Website and Device Information

To ensure the normal operation of the website, security management, and improve user experience, we may process:

• IP address;
• Browser and device type;
• Access time;
• Page access and operation records;
• Information generated by cookies and similar technologies.

5. Customer Service and Communication Information

When you contact us, we may retain the consultation content, images, documents, complaints, and after-sales communication records you voluntarily provide.

6. Health-Related Information

When you actively use sleep assessments, health consultations, health management, or other services that require understanding of your physical condition, you may voluntarily provide us with information about sleep performance, lifestyle habits, physical condition, or other health-related information.

Medical health information may legally be considered sensitive personal information. We will only process it when there is a clear purpose and sufficient necessity, and we will take stricter protective measures and obtain corresponding authorization or separate consent in accordance with applicable laws. The Personal Information Protection Law of China explicitly classifies medical health information as sensitive personal information.

2. How We Use Your Information

We may use personal information within a necessary scope for:

1. Creating and managing your membership account;
2. Processing orders, payments, deliveries, and after-sales services;
3. Providing customer consultations and appointment services;
4. Providing health management or related services you actively request;
5. Ensuring account, website, and transaction security;
6. Preventing fraud, abnormal transactions, or other security risks;
7. Improving website functionality and user experience;
8. Sending you membership activities, new products, or service information with appropriate authorization obtained in accordance with the law;
9. Fulfilling legal, regulatory, tax, judicial, or other statutory obligations.

We will not use your personal information for purposes that are clearly unrelated to the original collection purpose without a legal basis.

3. Cookies and Similar Technologies

This website may use cookies and similar technologies to achieve:

• Login status retention;
• Shopping cart functionality;
• Normal website operation;
• Security verification;
• Website usage analysis;
• User experience optimization.

For non-essential cookies that require consent under legal requirements, we will provide corresponding choices based on the website's technical capabilities and applicable laws.

4. Third-Party Services and Information Sharing

To complete website operations and order services, we may share or entrust the processing of relevant information with the following types of service providers within a necessary scope:

• Website and e-commerce technology service providers such as SHOPLINE;
• WeChat Pay, Alipay, bank card acquiring, and other payment institutions;
• Logistics, warehousing, and cross-border delivery service providers;
• Customer service, SMS, email, and notification service providers;
• Cybersecurity, anti-fraud, and technical support service providers;
• Government, judicial, or regulatory agencies legally entitled to request information.

We will only provide relevant information within the necessary scope to complete the corresponding services and require service providers to take appropriate protective measures in accordance with applicable laws and contracts.

5. Cross-Border Processing

Since this website may provide goods or services to mainland China, Hong Kong, Australia, and other regions, and use cross-border e-commerce, payment, logistics, and technical services, relevant personal information may involve cross-border processing when necessary.

For obligations that require cross-border provision of personal information under the law, we will take necessary measures in accordance with applicable laws.

6. Information Retention

We will only retain personal information for the period necessary to achieve relevant business purposes, fulfill orders and after-sales services, handle disputes, and comply with legal and regulatory requirements.

After the necessary period, we will take deletion, anonymization, or other lawful processing methods in accordance with applicable laws and actual circumstances.

7. Your Rights

Under applicable laws, you may have the right to:

• Query or copy your personal information;
• Request correction or supplementation;
• Request deletion of eligible personal information;
• Withdraw consent-based information processing;
• Cancel your membership account;
• Refuse or unsubscribe from marketing information;
• Raise questions, complaints, or other requests you are entitled to regarding personal information processing.

You can contact us through the contact information listed in this policy.

8. Protection of Minors

If the website or services involve minors, we will take additional protective measures in accordance with applicable laws.

If it involves personal information of minors under 14 years old in mainland China, it will be processed in accordance with legal requirements regarding sensitive personal information and guardian consent.

9. Security Protection

We will take reasonable management, technical, and organizational measures based on business scale, information nature, and risk level to reduce the risk of unauthorized access, disclosure, loss, alteration, or misuse of personal information.

The internet environment cannot achieve absolute security, but we will take reasonable measures to protect your information in accordance with the law.

10. Policy Updates

We may update this policy due to changes in business, technology, platform functions, or laws and regulations.

In the event of significant changes, we will inform users through website pages, notifications, or other appropriate means based on actual circumstances.

11. Contact Us

Personal information processor: Shenzhen Autema Health Industry Co., Ltd.
Address: 311, Building 5A, Qidi Xiexin Technology Park, Longcheng Street, Longgang District, Guangdong Province, China
Email: 3965380797@qq.com
Mobile: 16620860905
Landline: 0755 3329 1136