Refund Policy

Last updated: August 11, 2026

Thank you for shopping at the OPTIMA Automa official website. This policy applies to products purchased through this website and is intended to outline the basic rules for returns, exchanges, and refunds.

This website is provided byShenzhen Aotema Health Industry Co., Ltd.operations.

1. Seven-day no-reason return policy

For goods eligible for a seven-day no-reason return policy, consumers may contact us within seven days from the day after they actually sign for the goods to submit a return application.

When applying for a seven-day no-reason return, the goods should be kept in good condition, including but not limited to:

1. The product itself, accessories, gifts, and accompanying materials are complete;
2. The product labels, instructions, and original packaging are basically intact;
3. No use occurred beyond what was necessary for a reasonable inspection of the goods;
4. It does not affect the original quality, function, or normal resale of the product.

Consumers may open the ordinary outer packaging only for reasonable inspection of the goods, which does not automatically affect their right to return; whether the return conditions are met will be determined based on the nature of the product, its actual condition, and applicable laws.

II. Special Return Rules for Certain Items

Due to the fact that some products on this website involve food, health food, nutritional supplements, cosmetics, personal care, hygiene care, and other health-related goods, based on hygiene, safety, and product quality requirements, the following situations may not be processed according to the ordinary seven-day no-reason return policy:

1. Food and health food products that have been opened, consumed, or whose necessary single-use sealed packaging has been damaged;
2. The necessary single-use sealed packaging for cosmetics, personal care, or hygiene products has been damaged;
3. Unpacking the product may affect personal safety, life health, or lead to changes in product quality, and significant notice has been given to the consumer in accordance with the law at the time of purchase and confirmation has been obtained.
4. The goods are obviously used, contaminated, damaged, or unsaleable due to improper storage by the consumer;
5. According to the law, this falls under other circumstances where the seven-day no-reason return policy does not apply.

The above rulesThis does not affect consumers' legal rights to return, exchange, repair, and refund due to quality issues with the product itself.。

III. Quality issues, incorrect delivery, or damage during transportation

If the goods you receive have any of the following issues, please contact us as soon as possible:

• The product has obvious quality problems;
• The received goods do not match the order;
• The wrong or missing items were shipped;
• The goods were visibly damaged during transportation;
• Other situations where we are legally responsible.

Please try to keep this:

• Order number;
• Product photos;
• Photo of the outer packaging;
• Express delivery waybill;
• Provide unboxing photos or videos if necessary;
• Other reasonable materials that can illustrate the point.

After verification, we will provide replacement, exchange, refund or other reasonable after-sales solutions based on the actual situation.

IV. Return Application Method

If you need to request a return or refund, please contact us first through the following methods:

Customer service email:3965380797@qq.com
Mobile phone: 16620860905
Landline: 0755 3329 1136

Please provide the order number, product name, a description of the problem, and any necessary images.

Please do not return the goods to our company address before receiving our return confirmation and specific return address.

Different products may correspond to different warehouses, suppliers, or after-sales service addresses. Sending the product back yourself may affect the return process.

V. Return shipping costs

If a return occurs due to product quality issues, incorrect or missing items, or reasons for which we are legally responsible, we will bear the reasonable return shipping costs.

For returns that meet the conditions of the seven-day no-reason return policy but do not have quality issues with the product itself, the shipping costs incurred for the return shall, in principle, be borne by the consumer; if both parties have a clear agreement otherwise, that agreement shall prevail. The current regulations in China regarding online shopping's seven-day no-reason return policy clearly stipulate this.

VI. Refund

Once the goods are returned and the refund conditions are confirmed, we will process the refund in accordance with applicable laws and payment channel rules.

Refunds will generally be returned to the original payment method.

The arrival time may vary among different banks, credit card organizations, WeChat Pay, Alipay, and other payment institutions. The actual arrival time is subject to the processing progress of the respective payment institution.

If the original payment method cannot be refunded, we will confirm an appropriate refund method with you.

VII. Cross-border orders

Orders from Hong Kong, Australia, and other cross-border destinations may incur cross-border logistics, customs clearance, and return shipping costs.

In cases where we are legally responsible for issues such as product quality or incorrect delivery, we will handle the matter in accordance with the law.

For returns requested by consumers for personal reasons, the specific return method and fees will be determined separately based on the nature of the goods, location, logistics conditions, and applicable laws.

For Australian consumers, this policy does not exclude or limit consumer warranties and related rights that cannot be excluded under Australian consumer law.

8. Contact Us

Operating Entity: Shenzhen Aotema Health Industry Co., Ltd.
Address: Room 311, Building 5A, Qidi Xiexin Science and Technology Park, Longcheng Street, Longgang District, Shenzhen, Guangdong Province, China
Customer service email:3965380797@qq.com
Mobile phone: 16620860905
Landline: 0755 3329 1136